WINE BUYING CLUB FAQ’s

Frequently Asked Questions

Frequently Asked Questions

  • We have been open for fifteen years and thrive on regular customers!  Offering 20% off retail wine is unheard of in the industry, but we want you to buy all your wine at Cru!  We work hard to find truly the best wines in the market (value, balance, complexity, small production) and we want to share that with you!  We hope that if you are getting 20% off retail wine all the time, you will only buy wine at Cru, and then everyone benefits!  

    If there is something you are looking for that we do not carry, we can order it for you, and you will still get 20% off (usually we need to order a whole case for special orders). 

  • You pay for your wine club bottle the month PRIOR to receiving it.  So if you sign up on June 10th, you would receive your first bottle for the July club.  Wines are ready by the first of each month!  

    Your other benefits start RIGHT AWAY though, so sign up today to start getting 20% off retail wine (and your $15 credit shows up immediately as well!). 

  • Sign in with your phone number on the membership site:  https://crucellars.hang.com/login

    Click the menu on the top left 

    Click Subscriptions

    Your Subscription will be on the top, click manage subscriptions to update payment or cancel 

  • No worries!  We will hold the wine for you for three months.  If you still have not picked up, the fourth month (and beyond) will be converted into a credit to the wine bar/restaurant that you can use any time!  So, as an example - if you don’t pick up your wine club for July, Aug, Sept, Oct and Nov and then you come to Cru in Nov for your wine - you’d be able to pick up the bottles for the previous three months (Sept, Oct, Nov) PLUS you’d have two $35 credits in your account (for July and Aug) to use in the wine bar/restaurant.  The bottom line is that you do not lose money, we just can’t store all that wine forever, so we convert them to restaurant credits!

  • Sign in to your membership account:

    https://crucellars.hang.com/settings

    See the rewards on the bottom and scroll to the 10% off Cru Events Reward

    Click on How to Redeem and you will see the code to enter on our site when you purchase event tickets

    Buy tickets to our events here:  https://www.crucellars.com/event

  • The perks stay in through the end of the month.  You may not be able to sign in though since you need to have an active account to sign in.  But when you come to Cru and give us your phone number, the perks will still be live through the end of the month in which you cancel.

  • Yes!

  • It counts towards drop-off catering events if you want to order food from Cru for an event at your home.